Effective Date: 01-07-2026
Website: www.greenxonline.com
Shipping Information
We offer fast and reliable shipping on all orders. Most items are processed within 1–2 business days and delivered within 5–7 business days. You'll receive a tracking link once your order is on the way.
Free Shipping
GreenX Online offers free shipping on all orders across India. Shipping costs are included in the displayed product price.
Estimated Delivery Time
Delivery timelines displayed on the website are estimates only and may vary depending on:
- Delivery location and PIN code serviceability
- Product availability
- Weather conditions
- Courier partner operations
- Public holidays or other unforeseen circumstances
Accurate Shipping Information
Customers are solely responsible for providing complete, accurate, and up-to-date shipping information, including the recipient's name, address, contact number, and PIN code. GreenX Online shall not be liable for delays, failed deliveries, or additional costs arising from incorrect or incomplete information provided by the customer.
Live Plant Deliveries
As GreenX Online deals with live plants and other perishable products, customers are advised to inspect the shipment immediately upon delivery. Minor variations in plant size, color, foliage, or condition due to seasonal and environmental factors are natural and shall not be considered defects.
Tracking Your Order
Once your order is dispatched, you will receive a WhatsApp notification and SMS with your tracking details. You can use the AWB (tracking) number provided to track your shipment on the courier partner's website.
Delivery Acceptance
Customers are encouraged to inspect the package at the time of delivery. Any visible damage to the package or product should be documented immediately, and a complete, uninterrupted unboxing video must be recorded to support any claim for damage, replacement, or refund.
Delivery Delays
GreenX Online shall not be liable for any delay, non-delivery, or damage resulting from the actions of third-party courier partners, adverse weather conditions, natural disasters, pandemics, strikes, transportation disruptions, government restrictions, or any other event beyond our reasonable control.
Returns Policy
If you're not fully satisfied with your purchase, you may request a return or replacement within 7 days of delivery. Items must be unused and in original packaging. A complete and uninterrupted unboxing video is mandatory for all return and damage claims. Once received and verified, we'll process your refund or replacement promptly within 7–10 business days.
Contact Us
For any shipping-related queries, please contact:
GreenX Online
Email: info@xtenbia.com
Phone: +91 92880 33532
Address: Reliable Arcade - 4th Floor Vilangan, Amala nagar Thrissur, Kerala - 680555