Effective Date: 01-07-2026
GreenX Online ("we", "our", "us") operates an e-commerce platform selling ornamental plants, gardening products, pots, and related accessories across India. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:
Personal Information: Full Name, Mobile Number, Email Address, Billing Address, Shipping Address, Payment Information (processed securely through third-party payment gateways).
Technical Information: IP Address, Browser Type, Device Information, Operating System, Website Usage Data, Cookies and Tracking Information.
Order Information: Products Purchased, Transaction Details, Delivery Information, Customer Support Communications.
2. How We Use Your Information
We use the information collected to:
- Process and fulfill orders.
- Deliver products and services.
- Provide customer support.
- Send order confirmations and updates.
- Improve our website and customer experience.
- Detect fraud and unauthorized activities.
- Comply with legal obligations.
- Send promotional offers and marketing communications (with your consent where required).
3. Payment Information
All online payments are processed through secure third-party payment providers. GreenX Online does not store your complete debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information on our servers. Payment processing is governed by the privacy policies of the respective payment service providers.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, measure advertising performance, and provide personalized shopping experiences. You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service Providers: Shipping and courier partners, payment gateway providers, website hosting providers, marketing and analytics service providers.
- Legal Requirements: We may disclose information if required by law, government authorities, courts, or regulatory agencies.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse. While we strive to protect your data, no internet transmission or storage system can be guaranteed to be 100% secure.
7. Marketing Communications
With your consent, we may send promotional emails, SMS notifications, WhatsApp updates, special offers, and product announcements. You may opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
10. Your Rights
Subject to applicable Indian laws, you may request access to your personal information, request correction of inaccurate information, request deletion of personal information where legally permissible, withdraw consent for marketing communications, and request details regarding how your information is used. To exercise these rights, please contact us using the details provided below.
11. Data Retention
We retain personal information only for as long as necessary to fulfill orders and customer service obligations, maintain business records, comply with legal, tax, and regulatory requirements, and resolve disputes and enforce agreements.
12. Changes to This Privacy Policy
GreenX Online reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date. Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
GreenX Online
Email: info@xtenbia.com
Phone: +91 92880 33532
Address: Reliable Arcade - 4th Floor Vilangan, Amala nagar Thrissur, Kerala - 680555